To refund a user’s balance within Flight Schedule Pro, you will first need to navigate to the user’s profile. If you have the proper privileges, you will see the user’s balance in the top right of the user information screen. Select Adjust Balance.
In the menu that appears fill out a Debit Memo.
Select Save once the form has been completed and the money will automatically be deducted from the user’s account. Additionally, a record of this transaction will be kept in the Billing tab.