A user's account balance is reflected on their profile page at the top, right column of their profile information:
On occasion, one may look at a user's transaction history, and notice the account balance column does not match this account balance at the top of the user's profile. Not to worry! This account balance column simply reflects a snapshot of a user's account balance at the time the transaction was conducted, and is not the recommended spot to reconcile a user's balance. However, Flight Schedule Pro does offer an efficient report to allow you to view a detailed, line by line audit of any and all changes made to the account balance. This report takes into account certain actions such as balance adjustments and deleted invoices that affect a user's account. This report is commonly referred to as the Customer Balance Detail, but may also be known as the Member Balance Detail or Client Balance Detail.
To run this report, first click on the Reports Tab on the left side of your screen:
Next, locate the Billing header, and then find the Customer (or Member or Client) Balance Detail report below:
Click on the report name, and you will be directed to a page where you can set your parameters for your report. This report can be run by individual user, people group, or user role. Leaving all fields blank will produce a report for all active users within your FSP instance. You also have the option to include inactive users, and only run the report for users with a negative account balance as well! One you set up these parameters, select the date to see the account balance(s) as of that specified date:
The report will display seven columns: Customer Name, Type (type of change made to account balance such as invoices and debit/credit memos), No. (number, such as an invoice number), Note (description of the action that affected the balance), Date, Amount (amount added or subtracted from a user's account balance), and Balance (account balance after action was completed):
Below, you will see all of the report details based on your parameters with a current account balance at the bottom of the report:
Negatives under the Amount column represent a deduction from a user's account balance. Positive numbers (no positive or negative sign) indicate funds being added to the user's account balance.
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