Payrix EMV Device Setup - Link 2500


Unboxing and Charging

Step 1: Unbox your device. It should contain the following:

  • Ingenico Link 2500 Credit Card Reader
  • USB-C Power Cable
  • USB Power Supply
  • U.S. Plug Adapter

Step 2: Charge the Ingenico Link 2500

  1. Slide the U.S. plug adapter into the power supply.
  2. Connect the power cable to the power supply.
  3. Plug the power supply into a power outlet.
  4. Lift the flap on the side of the Link 2500 covering the charging port and connect the power cable.
    • The Link 2500 will automatically turn on when connected to power.
    • Wait 1 – 2 minutes until the reader displays the triPOS logo.
    • If setting up the Link/2500 for the first time, allow it to charge for at least 4 hours, but the setup can be done while it is charging for the first time
      • After initial setup, it takes about 1.5 hours to fully charge the battery when it is depleted.

Basic Information about the Device

F1 - to arrow left

F2 - to arrow up

F3 - to arrow down 

F4 - to arrow right

Red button - cancel

Yellow button - back 

Green button - confirm/enter

Yellow button and the # key held down at the same time - turns off the device

Connect to WiFi - Dynamic IP

IMPORTANT NOTE FOR STATIC IP USERS: Your Link 2500 is shipped with DHCP enabled, which means that when you connect to your network switch/ router, the router automatically assigns your device an IP address. If you require a static IP, please skip this section and go down the the Static IP setup.

  1. Press 0-0-0-1 on the keypad to enter the ADMIN MENU.
  2. Select option 2 “WIFI Parameters”(using F3 to arrow down and the green button to confirm or by selecting the 2 on the keypad). 
  3. Select option 2 “Scan Networks”.
    • This will search for all WiFi networks in the area. 
    • Once you see your WiFi network, use the F3 key to scroll down and the green button to select your network. 
  4. Enter your WiFi password then the green button to confirm
    • You may use the keyboard presented on the screen or use the keypad to enter using T9. 
  5. Power off your Link/2500 by pressing the yellow button and the # key
  6. Hold the green button to turn the device back on once completely powered off. 
  7. After restarting your Link 2500 the Activation Code needed for triPOS Cloud will be displayed. Your activation code will start with a "P" followed by 6 numbers. Skip the Static IP instructions and complete the FSP setup below. 


Connect to WiFi - Static IP

Do not do the following steps if you have already connected the device using the dynamic IP setup above and successfully received an activation code. Skip these steps and proceed to the FSP setup below. 

  1. Press 0-0-0-1 on the keypad to enter the ADMIN MENU.
  2. Select option 2 “WIFI Parameters”(using F3 to arrow down and the green button to confirm or by selecting the 2 on the keypad). 
  3. Select option 4 “Default IP Configuration”
  4. Then “DHCP activation” and then select “Off” and press the green key to confirm.
  5. Select “IP address”. Enter the static IP assigned to the device then press the green “Enter” key.
  6. Select “Subnet mask”. Enter the subnet mask of the LAN this device is connected to then press the green “Enter” key.
  7. Press the red “Cancel” key once.
  8. Press the green “Enter” key when prompted to save changes.
  9. Press the red “Cancel” key once.
    • Note – The device should now reboot and show the activation code upon startup. 

FSP Setup

  1. Settings (in the top right corner)
  2. Billing Hub
  3. Payment Methods 
  4. Toggle the CC (device) to active.
  5. Select the edit button next to CC (device). 
  6. Scroll down to the Devices section and select + Activate a new deviceScreenshot 2024-02-16 at 12.26.26 PM.png
  7. Give the device a nickname and enter the activation code that is displayed on the device. The activation code should start with a P followed by 6 numbers. 
    • The device nickname is important if you have multiple locations or multiple devices. We recommend naming them based on where they will be located to make the next step easier. They can be renamed in the future if needed. 
    • A new activation code will be generated every 15 minutes if you leave the device sitting. Make sure the latest activation code is entered before saving. 
  8. Save
    • This will activate your device and the device will beep and restart. Leave it alone until it is complete, this will take less than 2 minutes. 
    • You will receive a success message in FSP when the device setup was successful. 

Screenshot 2024-02-16 at 12.33.40 PM.png

Important Note: you may use the active toggle to no if you are no longer using the device. Do not select the trash button once a device is activated unless you are shipping the device back to FSP. This will completely disconnect the device from your account and refunds will not be able to be processed via the device for past transactions. 


If you have the "track locations" setting enabled, then you will be able to assign your device to a location. 

  1. + Add Payrix Serial # / Locations
  2. Select your device nickname in the drop down
  3. Select the locations you would like that device connected to in the locations multi-select. 
    • One device can be used at multiple locations or multiple computers if needed. 

Screenshot 2024-02-16 at 12.33.26 PM.png

triPOS Cloud Network Requirements/Troubleshooting

The device cloud connections must use long lived, persistent TCP connections. You may need to remove packet sniffing/ security scanning for the ports used for triPOS Cloud from any network appliances/firewalls if connectivity issues are encountered. Connectivity to triPOS Cloud should occur automatically however you may wish to confirm within the network configuration that outbound/inbound https traffic can reach the following:
• HTTPS on port 443
• TCP on port 9001
• Enable TCP/IP TLS v1.2 protocol for
• Minimum Internet Speed recommendation of 5 Mbps

If all of the above checks out and your device will not display an activation code, it is possible the device was loaded incorrectly and may need to be replaced. Contact for assistance. 


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