Setup an e-Check Return Fee



Much like a bounced check, bounced e-checks also incur a fee. You can choose to automatically have this fee applied to e-check return invoices, passing this cost along to the user or manually add it to an invoice if needed. 

This feature was created to be used for e-checks but it can also be used for credit cards or physical checks if you incur any fees for false chargebacks or bounced checks.


How to Setup

  1. Navigate to Settings > Billing Hub > Products and Services > Add Item
  2. The item type should be Returned Fee and then you will have the option to auto apply it to invoices. If you would like the system to automatically apply this fee when an e-check bounce happens, then this should be enabled. Screenshot 2023-12-06 at 10.12.22 AM.png
  3. Save

How to Apply to an Invoice

Once an e-check return fee is setup, it is available in the product and services tab on an invoice. If the returned fee is not set to automatically apply to a returned invoice, then it will need to be manually added to an invoice in order to be used. 

Screenshot 2023-12-06 at 11.08.39 AM.pngScreenshot 2023-12-06 at 11.08.48 AM.png


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