Whether you're using our web or iOS app, you can easily share a file with support right within the application.
On the web
In the support portal (under "help") in your conversation, whether with Tower or an agent, you will see a paperclip option to attach a file to send to us:
On the iOS app
Likewise, you also can do this on the iOS app, but it is a little different. You'll want to hit the "+" symbol and choose your option on the following window
